BI’s Article search uses Boolean search capabilities. If you are not familiar with these principles, here are some quick tips.
To search specifically for more than one word, put the search term in quotation marks. For example, “workers compensation”. This will limit your search to that combination of words.
To search for a combination of terms, use quotations and the & symbol. For example, “hurricane” & “loss”.
A 2006 Greenwich Associates survey examined broker satisfaction among middle-market buyers, representing firms with $10 million to $500 million in revenues. Key satisfaction drivers included:
c Service, including visit frequency, follow-up, coordination of broker's product specialists, effective support and management of client relationship, overall customer service, Web site satisfaction and whether the broker is working in the client's best interest.
c Execution, including the ability to secure best pricing, best value, desired levels of coverage, coordination of claims processing and overall international capabilities.
c Knowledge, including understanding specific needs, knowledge of property/casualty products and services, creative risk management advice, customized and tailored solutions, broker's objective evaluations of underwriters and ability to evaluate coverage needs.
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