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LONDONIBM Corp. has entered into a 10-year information technology services agreement with Royal & Sun Alliance Insurance Group P.L.C.
Under the agreement, IBM will provide London-based Royal & Sun Alliance end-to-end service integration across all of RSA's third-party technology suppliers. The agreement extends the scope and term of a 2001 agreement between the two companies.
The contract covers the operations and support of RSA's entire IT infrastructure including mainframes, midrange servers, desktop computers and e-business services. RSA expects the arrangement to provide cost savings as well as opportunities for improved operational efficiency and customer service.
Under the arrangement, IBM and RSA will share architectural design authority.