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Senior Vp and Managing Director
Worldwide Field Operations and Administrative Manager, Claims
Chubb & Son Inc.
Warren, New Jersey
Doris Johnson, who has served in her current position since 1991, was Chubb's first female senior vp. Ms. Johnson leads the worldwide claims field operations and house counsel operations with more than 2,000 field and home office employees. Ms. Johnson began her career at Chubb in 1974, supervising a team of adjusters. She is a member of Chubb's Executive Diversity Council.
Advice for young women: "You are entering a very exciting industry, and one that has a lot of moving parts. Consider this a journey in which you not only go deep to master a subject area, but go broad to see how all the parts go together. Continually learn the industry inside and out. The insurance industry responds to the needs of the world. Be fully aware that this industry is driven by customer needs. Understand the customer's needs, respond to the customer's needs by knowing the vehicles available to help and how to put those vehicles together."