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21st Century Health Care Management

2 Plaza Drive, P.O. Box 5265, Woodridge, Ill. 60517; 800-772-8944; fax: 630-655-0881

1997 revenues

Total $5,000,000

% rehab services direct to employers 50%

Rehab services direct to employers $2,500,000

Staff

Total 21

Including: 17 RNs, 1 vocational counselor, 2 degreed professionals, 1 physician

Designations: 5 CRCs, 5 CCMs

Cases

Closed in 1997 2,500

Rehab services since: 1990.

Services: Telephone case management, onsite medical case management, medical assessment, job analysis, return-to-work modification and coordination, IMEs, vocational assessment and testing, vocational counseling and plan development, labor market survey, job-seeking skill training, job placement, testimony and expert opinion, rehabilitation audits.

Other services: Preadmissions certification, concurrent hospital treatment review, length of stay determination, discharge planning, patient advocacy programs, retrospective review, second surgical opinion, hospital bill audits, provider bill audits, PPO access, medical fraud review.

Coverage: Workers compensation, auto liability, short-term disability, long-term disability.

Service area: Nationwide*.

Compensation: Per employee; per case; per hour, $80 to $150; risk sharing/percentage of savings; contingency basis.

Officers: Liz Spreck.

Contact: Jay Spreck, 630-655-0800.

* Onsite in Midwest only; by telephone elsewhere.

Total Care Management

850 S. Pleasantburg Drive, Greenville, S.C. 29607; 864-240-5852; fax: 864-233-5337

www.hewittcoleman.com

1997 revenues

Total $5,500,000

% rehab services direct to employers 22%

Rehab services direct to employers $1,200,000

Staff

Professionals 7

Including: 7 RNs

Designations: 1 CDMS, 2 CRRNs, 5 CCMs

Cases

Closed in 1997 442

Expert opinion cases 50

Customers

Total 220

Parent: Hewitt, Coleman & Associates Inc.

Services: Prescreening of cases for rehabilitation intervention, telephone case management, onsite medical case management, medical assessment, job analysis, return-to-work modification and coordination, IMEs, job-seeking skill training.

Other services: Preadmissions certification, concurrent hospital treatment review, length of stay determination, discharge planning, outpatient utilization review, retrospective review, second surgical opinion, hospital bill audits, provider bill audits, PPO access.

Coverage: Workers compensation, auto liability, general liability, short-term disability.

Service area: Nationwide.

Compensation: Per hour, $65 to $80.

Officers: Charles Warne, president; William Chapman Jr., senior vp-marketing; Ron Graves, vp-operations; Sherry Loftis, vp-risk management; Clay Walters, vp-administration/finance; Breck Warren, client services representative.

Contact: Dianne Matthews, director-managed care.