DIRECTORY OF RISK MANAGEMENT INFORMATION SYSTEMS (G,H)

G
GAB Robbins North
America Inc.
9 Campus Drive, Suite 7, P.O. Box 316, Parsippany, N.J. 07054-0316; 800-422-4436; fax: 973-993-9579
Risk management systems since: 1988.
Parent: SGS, Societe Generale de Surveillance.
Software products:
ClienTell.
Price: Platinum: $8,000 annual fee/$1,000 one-time set up fee; Gold: $5,000 annual fee/$1,000 one-time set up fee; Silver: $3,000 annual fee/$500 one-time set up fee.
System requirements: IBM-compatible PC system; Online system (ClienTell Silver).
Customization optional.
First installation: 1995.
Total installations: 148.
Claims/coverages managed: General liability, property, casualty, workers comp, auto.
Features: Claims administration and management for all lines of business. Optional modules include customized data capture; customized cause codes; customer specific hierarchy; customized product enhancements and interfaces.
User support: User groups/meetings, onsite training*, telephone assistance 8.5 hours per day*, 24-hour paging service, e-mail via Internet.
Staff: Nine professionals.
Clients: 148 total.
Branch offices: Parsippany, N.J.
1996 revenues: $500,000 from risk management information systems sales and service, 75% from software sales, 25% from software services.
Officers: Antony M. Czura, chairman; David W.J. McGirr, president/CEO; Al Shahade, executive vp-risk management services; James McGee, executive vp-insurance company services.
Contact: David J. Iannotte, marketing systems manager, 973-993-3219.
*Included in system price.
Gallagher Bassett
Services Inc.
The Gallagher Centre, 2 Pierce Place, Itasca, Ill. 60143-3141; 630-773-3800; fax: 630-285-4000
Risk management systems since: 1983.
Parent: Arthur J. Gallagher & Co.
Software products:
RISX-FACS.
System requirements: IBM-compatible PC system; operates in Windows. Online system.
Customization optional.
First installation: 1983.
Total installations: 1,175; 12 in corporate risk management departments.
Claims/coverages managed: General liability, property, casualty, workers comp, auto.
Features: Claims administration; loss forecasting and trending; reserve tracking (MIRA); loss trending; incident reporting; check processing; diary; litigation management; claim notes; claim payment; recoveries tracking; reports: summary loss, loss & claim experiences, specific excess, activity summary, claim activity, claim register, accident loss analysis, claim loss analysis. Optional modules include MICRO-FACS and RISC-FACS for Windows 95.
MICRO-FACS.
System requirements: IBM-compatible PC system; operates in DOS. Online system.
First installation: 1986.
Total installations: 190.
Claims/coverages managed: General liability, property, casualty, workers comp, auto.
Features: Online access to workers comp, property, and casualty claim information; RISX-FACS inquiry including: total payments, recoveries, reserves and expenses by category; type, source, nature, part of body; handling adjuster; listing of check payments; history of changes in total reserves; reported date; accident date and time; location and description of loss; client location and who the claim has been assigned to; claim notes; SELEX-FACS; build-a-record. Optional modules include GB mail.
RISX-FACS for Windows 95.
System requirements: IBM-compatible PC system; operates in Windows, Windows NT. Online system.
First installation: 1996.
Total installations: 154.
Claims/coverages managed: General liability, property, casualty, workers comp, auto.
Features: Online access to workers' compensation, property and casualty claim information; RISX-FACS inquiry including: total payments, recoveries, reserves and expenses by category; type, source, nature, part of body; handling adjuster; listing of check payments; history of changes in total reserves; reported data; accident date and time; location and description of loss; client location and who the claim has been assigned to; claim notes; SELEX-FACS; build-a-record. Optional modules include GB mail
User support: Onsite training*, telephone assistance 24 hours per day*, manuals*.
Staff: 112 total, 105 professionals.
Clients: 1,144 total. Sold systems to 13 clients in 1996.
1996 revenues: $145.2 million total. $8 million from risk management information systems sales and service,
Officers: Peter J. Durkalski, president; John G. Campbell, chairman; Richard McKenna, Wally Gawaluch, Michael Billings, executive vps.
Contact: Tracy D. Mock, vp-marketing services, 630-285-3593.
*Included in system price.
GatesMcDonald
3455 Mill Run Drive, Hilliard,
Ohio 43026; 800-336-4733;
fax: 614-777-3355
Risk management systems since: 1989.
Parent: Nationwide Insurance.
Software products:
Cascade.
Price: $5,500 per year for first installation, $2,595 per year for additional installations.
System requirements: IBM-compatible PC system; operates in Windows. Online system.
Customization optional.
First installation: 1995.
Total installations: Nine, all in corporate risk management departments.
Claims/coverages managed: Workers comp.
Features: Online access to account; claim, payment and reserve information; standard and ad hoc reporting; 13 standard reports with 60 variations, including claim and payment activity logs; loss triangles and summary reports; four standard graphs with 13 variations; custom reports library; electronic mail; claims administration and tracking; loss development and forecasting; risk and trending analysis; online help. Optional module allows users to store claims data on their PCs; claims data updated monthly and sent to user on CD-ROM.
User support: Onsite training*, telephone assistance eight hours per day*, travel expenses for training.
Staff: Eight total, six professionals.
Clients: Nine total, all corporate risk management departments. Sold systems to six clients in 1996.
Branch offices: Columbus, Ohio.
Officers: David Hollingsworth, president/COO; Dave Brown, vp-corporate marketing/business development; Gerry Sheldon, vp-risk management services; Peg Bainbridge, vp-state fund; Peter Barr, vp-health care management services plus; Rich Hoyt, vp-unemployment compensation; Kelly Hamilton, vp-finance.
Contact: Dave Brown.
*Included in system price.
GenSource Corp.*
25572 Ave. Stanford, Valencia, Calif. 91355; 805-294-1300;
fax: 805-294-1310
Risk management systems since: 1977.
Parent: Incomnet Inc.
Software products:
GenIRIS -- Integrated Risk Information System.
System requirements: IBM-compatible PC system; operates in Windows, Windows NT or mainframe, IBM RS/6000.
Customization optional.
Claims/coverages managed: General liability, property, casualty, workers comp, auto, group medical, risk management.
Features: Twenty-four-hour claims administration system providing fully integrated processing of workers' compensation, property and casualty, disability management and group medical claims; modules for managed care and risk analysis; customized for specific client needs; available on multiple platforms, including AIX on IBM's RS/6000, Windows NT and other UNIX platforms. Optional models include additional third-party products.
GenCOMP -- Workers' Compensation Claims Administration.
System requirements: IBM-compatible PC system; operates in Windows, Windows NT or mainframe, IBM/RS 6000.
Customization optional.
Claims/coverages managed: Workers comp.
Features: Claims management system; integration with GenSource's other claims management systems to provide a 24-hour claims system; claims adjudication; reserve analysis; bill re-pricing; PPO discounts; state reporting; claims notes; diary/calendar; online ad hoc access to all claims information; variety of standard and custom management reports; archival and retrieval system (GenARS) for scanning, storing and retrieving documents stored via optical disks. Optional modules include additional third-party products.
GenRISK -- Risk Analysis and Reporting System.
System requirements: IBM-compatible PC system; operates in Windows, Windows NT or mainframe, IBM/RS 6000.
Customization optional.
Claims/coverages managed: General liability, property, casualty, workers comp, auto, risk management.
Features: Analyzes and controls total risk exposure; serves as a central data storage system for claims processed by an in-company system, an insurance company and/or a third-party administrator; accepts data from multiple sources; builds loss triangles using any combination of user-specified parameters. Optional modules include additional third-party products.
GenDIS -- Non-occupational Disability Claims System.
System requirements: IBM-compatible PC system; operates in Windows, Windows NT or mainframe, IBM/RS 6000.
Customization optional.
First installation: 1997.
Total installations: Three.
Claims/coverages managed: Non-occupational disability.
Features: Aadjudicates all non-occupational disabilities; by teaming with GenCOMP, is an integrated lost time management system that combines occupational and non-occupational claims administration to permit consolidated management of disabilities; facilitates use of common treatment protocols and return-to-work disciplines; local check issuance/voucher interface; automated tax withholding; specific and aggregate reinsurance tracking; flexible benefit plan set-up; treatment and back-to work programs; optional payroll/HR; W-2 and actuarial system interfaces. Optional modules include additional third-party products.
GenPAC.
System requirements: IBM-compatible PC system; operates in Windows, Windows NT or mainframe, IBM/RS 6000.
Customization optional.
Claims/coverages managed: General liability, property, casualty.
Features: Property and casualty claims administration system; multiple lines of coverage, including general liability and automotive; controls reserve practices; assists in setting reserves; calculates and verifies payments; eliminates duplicate payments with online payment history; tracking and reporting on reinsurance levels by policy period; tracking subrogation information, including recoveries; automatically produces Form 1099 reports in both hard copy and tape form. Optional modules include additional third-party products.
User support: User groups/meetings**, onsite training**, telephone assistance nine hours per day**.
Staff: 40 total, 35 professionals.
Clients: 300 total. Sold systems to 20 clients in 1996.
Branch offices: Cocoa Beach, Fla.
1996 revenues: 5% from hardware sales, 45% from software sales, 50% from software services.
Officers: Eric Hoffberg, president; Michael Ewing, vp-sales/marketing; Nora Kenner, vp-consulting services.
Contact: John M. Carolan, regional account executive.
* Formally California Interactive Computing (CIC). **Included in system price.
H
Health Management Technologies Inc.
3687 Mount Diablo Drive, Suite 200, Lafayette, Calif. 94549; 800-647-7007 or 510-299-700; 510-299-7010
Risk management systems since: 1988.
Software products:
Return for Managed Care.
System requirements: IBM-compatible PC system; operates in Windows.
First installation: 1994.
Total installations: 200.
Claims/coverages managed: Workers comp, auto medical, managed care, short-and long-term disability, health.
Features: Medical case management, utilization review, provider network management, safety and loss control, incident reporting, report generation, data analysis, including case outcome analysis, provider performance; network and case manager performance; ad hoc reporting; diary of events; direct medical treatment data input.
User support: User groups/meetings, onsite training*, telephone assistance ten hours per day*.
Staff: 23 total, 13 professionals.
Branch offices: Silver Springs, Md.; San Antonio; Layton, Utah.
Officers: K.J. Wolfe, president; James W. Wolfe, chief marketing officer; Eric Wolfe, senior vp-technical services; Michael White, vp-sales/training; Stanley J. Pence, vp-client services.
Contact: James Wolfe or Stan Pence.
*Included in system price.