DIRECTORY OF RISK MANAGEMENT INFORMATION SYSTEMS (C,D)

C
CNA Risk Management
CNA Plaza, Chicago, Ill. 60685; 312-822-4857; fax: 312-817-1638
Risk management systems since: 1990.
Parent: CNA Financial Corp.
Software products:
Clearview.
Price: $6,000 to $12,000.
System requirements: IBM-compatible PC system; operates in Windows. Online system.
Customization optional.
First installation: 1996.
Total installations: 500, all in corporate risk management departments.
Claims/coverages managed: General liability, casualty, workers comp, auto.
Features: Claim management through real-time, online, secured access to claim/claimant/reserve, payment, managed care and return-to-work information; adjuster and case manager notes; user notes/diary/calendar; e-mail; customer-defined data; claim analysis through real-time, online, secured user-defined search/inquiry; standard and ad hoc reports; graphing; downloading and importing capabilities into Excel, Lotus, Access; advanced analysis including loss triangles, loss capping and loss stratification reports.
User support: User groups/meetings*, onsite training*, telephone assistance 12 hours per day*, annual onsite visit*.
Staff: 60 total, 50 professionals.
Clients: 2,500 total, including 2,500 corporate risk management departments. Sold systems to 75 clients in 1996.
Branch offices: San Francisco; Duluth, Ga.; Chicago; New York; Dallas.
Officers: Peter P. Conway, president; Stephen R. Bruce, senior vp/chief marketing officer; John C. Tieman, Gail Bingham, senior vps; John R. Glancy, executive vp.
Contact: Jack Tieman.
*Included in system price.
Cantor & Co.
9100 Wilshire Blvd., Suite 445 E., Beverly Hills, Calif. 90212; 310-859-7277; fax: 310-859-7415
Risk management systems since: 1982.
Software products:
Riskmap Risk Financing.
Price: $2,195.
System requirements: IBM compatible PC system; operates in DOS, Windows. Online system.
Customization optional.
First installation: 1983.
Total installations: 140; 90 in corporate risk management departments.
Claims/coverages managed: All risks, including general liability, property, casualty, workers comp, auto.
Features: Risk financing, discounted cash flow analysis, comparative analysis, fully integrated automated graphics. Optional modules to model plans available.
Riskmap Loss Forecasting.
Price: $2,195.
System requirements: IBM compatible PC system; operates in DOS or Windows.
Customization optional.
First installation: 1984.
Total installations: 83.
Claims/coverages managed: General liability, property, casualty, workers comp, auto.
Features: Frequency and severity forecasting, cost of property/casualty and benefit plans overall and by line of coverage computations, confidence intervals for analysis, fully integrated automatic graphics, self-insured retention and deductible analysis, integrates with Riskmap Loss Develpment.
Riskmap Loss development.
Price: $1,795.
System requirements: IBM compatible PC system; operates in DOS, Windows.
Customization optional.
First installation: 1989.
Total installations: 22.
Claims/coverages managed: General liability, property, casualty, workers comp, auto.
Features: Produces development factors for total loss reserves and payouts, generates graphics, includes fully integrated automated graphics, integrates with Riskmap Loss Forecasting.
Riskmap Captive Risk Financing.
Price: $1,995.
System requirements: IBM compatible PC system; operates in DOS.
Customization optional.
First installation: 1984.
Total installations: Two.
Claims/coverages managed: General liability, property, casualty, workers comp, auto.
Features: Produces statements of income, equity and available cash; loss reporting and payment; discounted cash flow analysis; fully integrated automated graphics.
MQMS Plus Claims Management.
Price: $6,000-$40,000
System requirements: IBM compatible PC system; operates in DOS, Windows.
Customization optional.
First installation: 1987.
Total installations: 260.
Claims/coverages managed: General liability, property, casualty, workers comp, auto, professional liability, public risk.
Features: Incident reporting; safety and loss control; quality management; critical pathways; policy management; risk management; concurrent review; custom reports library; trending analysis; integrated custom graphics, including control charts; statistical reports; custom forms and letters modules; automated internal and external correspondence; customizable data dictionaries; financial analysis and reporting. Optional modules include interface to external information systems, notebook, scanning, exposure base management, litigation tracking, data dictionary, entry screens, reports and graphs.
Hospital RIMS.
Price: $9,500-$35,000.
System requirements: IBM compatible PC system; operates in DOS, Windows.
Customization optional.
First installation: 1984.
Total installations: 13, all in corporate risk management departments.
Claims/coverages managed: General liability, professional liability.
Features: Claims management; financial analysis and reporting; transaction tracking, analysis and reporting; integrated automated actuarial analysis; reinsurance analysis; cost allocation.
User support: User groups/meetings*, onsite training*, telephone assistance eight hours per day*, training seminars on using computers in risk management.
Staff: Seven total, six professionals.
Clients: 265 total. Sold systems to 15 clients in 1996.
Officers: Alan B. Cantor, president; Judith J. Szarka, vp.
*Included in system price.
CertainCert L.L.C.
8500 N. Mopac, Suite 604, Austin, Texas 78759; 888-321-2378; fax: 512-346-7593
Risk management systems since: 1995.
Software products:
CertainCert.
System requirements: IBM-compatible PC system; operates in Windows.
Customization optional.
First installation: 1995.
Total installations: 100.
Claims/coverages managed: Certificates of insurance.
Features: Assists in managing and issuing certificates of insurance. Optional modules include incoming certificate management, outgoing certificate issuance and combination package.
User support: Onsite training, telephone assistance eight hours per day, free for first 60 days.
Staff: 13 total, 10 professionals.
Branch offices: Worthington, Ohio.
Officers: James W. Smith, president/CEO; Wes Herczeg, vp-sales.
Contact: Kimberly Sylvan.
CommCore Consulting Group
888 17th St. N.W., Suite 1200, Washington, D.C. 20006; 800-659-4177; fax: 202-331-0679
Risk management systems since: 1995.
Software products:
Crisis Plan wRiter (CPR)
Price: $1,200.
System requirements: IBM-compatible/network compatible PC system; operates in Windows.
Customization optional.
First installation: 1995.
Total installations: 100.
Claims/coverages managed: External/internal communications.
Features: Crisis plan creation, including identification, forms and crisis manuals. Optional modules include crisis simulations, crisis media training, issue monitoring.
User support: Onsite training, telephone assistance 24 hours per day*.
Officers: Andrew D. Gilman, president.
Contact: Emily Cohen, 212-213-7603.
*Included in system price.
Control Software Group Inc.
5918 Sharon Woods Blvd., Suite 230, Columbus, Ohio 43229; 800-336-7475; fax: 614-882-5570
Risk management systems since: 1986.
Software products:
Risk-Control Plus.
Price: $595.
System requirements: IBM-compatible PC system; operates in DOS, Windows.
Customization optional.
First installation: 1988.
Total installations: 197.
Claims/coverages managed: Multiple database applications to track various risk exposures.
Features: Safety management software tracks risk exposures and customizes databases for exposures tracked; user-defined custom reports; statistical and budget reports; OSHA 200 Log and 101 reports; data uploads and downloads from remote sites. Optional modules include workers comp first reports of injury.
User support: Onsite training, telephone assistance (first 90 days free), training seminars*.
OSHA Control Plus.
Price: $139.
System requirements: IBM-compatible PC system; operates in DOS, Windows.
First installation: 1993.
Total installations: 192.
Features: Safety management software; incident report and tracking system for OSHA compliance, reporting and record keeping; unlimited notefields; OSHA 200 Log and 101 reports; management reports; tracking of OSHA recordable and non-recordable incidents.
User support: Onsite training, telephone assistance (first 90 days free), training seminars*.
Staff: Six total, five professionals.
Officers: John P. Nipps, president.
*Included in system price.
Coopers & Lybrand L.L.P.
1155 Peachtree St., Suite 1100, Atlanta, Ga. 30309; 800-404-2276; fax: 404-870-1335
Risk management systems since: 1984.
Parent: Coopers & Lybrand L.L.P.
Software products:
ReservePro.
Price: $9,600.
System requirements: IBM-compatible PC system; operates in Windows, Windows 95, Windows NT.
Customization optional.
First installation: 1984.
Total installations: 387; 25 in corporate risk management departments.
Claims/coverages managed: General liability, property, casualty, workers comp, auto.
Features: Estimates aggregate loss reserves; monitors loss experience; evaluates insurance programs; translates individual claim data; 40 actuarial methods; 200 exhibits and reports.
User support: Onsite training*, telephone assistance eight hours per day*.
Staff: Seven total, six professionals.
Clients: 25 total, including 25 corporate risk management departments. Sold systems to one client in 1996.
Branch offices: Los Angeles; San Francisco; Chicago; Boston; Parsippany, N.J.; New York; Philadelphia; Dallas; Seattle; Toronto; London.
Officers: Michael Vogler, Cathy McKeon, Michael Flaharty, principals.
Contact: Stephen Urbrock, 404-870-1401.
*Included in system price.
Corporate Systems Inc.
1200 Corporate Systems Center, Amarillo, Texas 79102; 806-376-4223; fax: 806-376-4077
Risk management systems since: 1967.
Software products:
CS+Managed Care.
System requirements: Mainframe. Online system.
Customization optional.
First installation: 1989.
Claims/coverages managed: General liability, property, casualty, workers comp, auto.
Features: Analyzes quality, quantity, necessity and cost of medical service; adjudicates physician, hospital, pharmacy and anesthesia bills for workers comp and auto claims; automated application of appropriate state fee schedules; electronic transmission of medical bills for managed care, PPOs and claims payment systems.
CS Online.
Claims/coverages managed: General liability, property, casualty, workers comp, auto.
Features: Administers and tracks claims for property/casualty lines, including workers comp, auto liablilty, general liability, propery and crime; user acces to modules, screens and data elements through client defined networks.
CS Knowledge-Patriot.
System requirements: IBM-compatible PC system; operates in Windows, Windows NT, Windows 95.
Customization optional.
First installation: 1994.
Claims/coverages managed: General liability, property, casualty, workers comp, auto.
Features: Accesses claim and bill repricing information; querying, reporting and drill analysis; relational risk database with regularly updated data; analysis of summary and detail data in the same report; analysis of two data elements against a third set of criteria; custom designed reports and graphics; multi-dimensional analysis by drilling up, down and across data; saves files with an HTML extension.
CS TeleClaim.
System requirements: Mainframe. Online system.
Customization optional.
First installation: 1984.
Claims/coverages managed: General liability, property, casualty, workers comp, auto.
Features: Captures information for various types of loss reporting; 24-hour bilingual operater service; online or standalone systems; state form production for all states; ACORD-like or custom report production for property, liability and crime claims; customer-specific account design/setup; user-defined questions and codes; employee and vehicle demographic interface capabilities; single point reporting; catastrophic loss protocols. Optional modules include interface with employee census and location coding database.
CS Property.
System requirements: IBM-compatible PC system; operates in Windows.
First installation: 1995.
Claims/coverages managed: General liability, property, casualty, workers comp, auto.
Features: Manages and tracks property and fixed asset information by unit, subunit, location and property; lists equipment and machinery, including estimated life and depreciation methods for each property; records property improvements with value of improvement; traces inspections and ratings by date, recommendation and inspection type; pre-designed or ad hoc reporting capabilities.
CS PRISM for Windows.
System requirements: IBM-compatible PC system; operates in Windows. Mainframe, AS/400.
Claims/coverages managed: General liability, property, casualty, workers comp, auto.
Features: Administers and tracks claims for workers comp, auto, general liability, property, crime and other property/casualty lines of coverage; custom defined criteria; check processing; notes/diaries; claim file management; vocational rehabilitation tracking; word processing; interface and policy management.
User support: User groups/meetings, onsite training, telephone assistance eight hours per day*.
Staff: 444 total, 250 professionals.
Clients: 269 total.
Branch offices: Lisle, Ill.
1996 revenues: $41 million total. $41 million from risk management information systems sales and service, 100% from software sales.
Officers: Johnny Mize, president/CEO; John Champlin, vp/COO; Scott Gilmour, vp-sales/marketing; Marc Sollosy, vp/chief information officer; Mike Unruh, vp/CFO.
Contact: Carolena Cogdill, marketing manager.
*Included in system price.
Crawford RSG
1900 E. Golf Road, Suite 700, Schaumburg, Ill. 60173; 847-619-2525; fax: 847-619-0534
Risk management systems since: 1978.
Parent: Crawford & Co.
Software products:
ParaRisk.
Price: $75,000.
System requirements: IBM-compatible PC system; operates in Windows.
Customization optional.
First installation: 1994.
Total installations: 35; all in corporate risk management departments.
Claims/coverages managed: General liability, property, casualty, workers comp, auto, all lines of coverage accommodated.
Features: Claims administration, including first report of injury, incident tracking, reserving, check writing, diary, standard reports and graphs, ad hoc reporting; word processing and spreadsheets; data consolidation and validity checking; multi-entry location structure. Optional modules include exposure/property managment, certificates of insurance, 800 call intake.
User support: User groups/meetings*, onsite training*, telephone assistance eight hours per day*, Data Center Services.
Staff: 137 total, 105 professionals.
Clients: 35 total, including 35 corporate risk management departments. Sold systems to eight clients in 1996.
Branch offices: San Francisco; Atlanta; Chicago; Mahwah, N.J.
1996 revenues: $20 million total. $20 million from risk management information systems sales and service, 70% from software sales, 30% from software services.
Sigma for Windows.
Price: $50,000.
System requirements: IBM-compatible PC system; operates in Windows. Online system.
Customization optional.
First installation: 1978.
Total installations: 275; all in corporate risk management departments.
Claims/coverages managed: General liability, property, casualty, workers comp, auto, all lines of coverage accommodated.
Features: Claims tracking; data consolidation and validity checking; risk analysis; loss trending; loss development; loss triangles; all types of report generation; diary; adjuster notes; allocation of cost/premium; reserve tracking; claim entry and editing (not claims administration); Excel interface; point-in-time reporting. Optional modules include exposures; location managment; allocation of cost/premium; report distribution.
User support: User groups/meetings*, onsite training*, telephone assistance eight hours per day*.
Clients: 275 total, including 275 corporate risk management departments. Sold systems to 12 clients in 1996.
Branch offices: San Francisco; Atlanta; Chicago; Minneapolis; Mahwah, N.J.; Dallas.
1996 revenues: $20 million total. $20 million from risk management information systems sales and service, 10% from software sales, 90% from software services.
Officers: Michael Saladino, managing director/senior vp.
Contact: Kenneth C. Ancona.
*Included in system price.
D
Dorn Technology Group Inc.
38705 Seven Mile Road, Suite 450, Livonia, Mich. 48152; 313-462-5800; fax: 313-462-5807
Risk management systems since: 1982.
Software products:
RiskMaster/Win.
Price: $25,000-$80,000.
System requirements: IBM-compatible PC system; operates in Windows.
Customization optional.
First installation: 1982.
Total installations: 700; 450 in corporate risk management departments.
Claims/coverages managed: General liability, property, casualty, workers comp, auto.
Features: Workers compensation; general claims; vehicle accident; claims administration; loss development; loss forecasting; policy managment; funds managment; reserve tracking; safety and loss control; OSHA; adjuster file; first report of injury; Medwatch reporting; bill review system; data import/export; data consolidation; ad hoc reporting; graphics; html output; virtual file; processing for scanned images; voice and video; acutarial reporting; incident reporting; check processing; litigation managment; diary managment; medical case management; 1099s; Internet compatible.
User support: User groups/meetings, onsite training*, telephone assistance 12 hours per day*, Internet access for support*.
Staff: 55 total, 35 professionals.
Clients: 600 total. Sold systems to 150 clients in 1996.
Branch offices: Phoenix; Tampa, Fla.
Officers: Mark Dorn, CEO; Steven Dorn, marketing.
Contact: Steven Dorn.
*Included in system price.