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The directory of employee benefit communication systems lists companies that produce and supply proprietary interactive computer-based systems to organizations for direct use by employees in response to their benefit communication needs. Companies that deal in general utility software, hardware only, or software designed to be used by personnel departments, insurance companies or consultants are not included, and companies must offer the software on an unbundled basis to be listed in the directory.

Listings begin with the company address, year the company began offering interactive benefit systems and parent company, if applicable.

Information on software products follows. System type/price is for a purchased system, unless noted that it is leased or operated on service bureau basis. Also noted is whether system hardware or employee access hardware is included in the price. System descriptions include the type of computer and operating system required, and whether the communication system must be used in conjunction with a specific employee benefit information software product. Year of first installation and the total installations are also given. The next section details the benefits communicated and system features, both standard and optional.

The next section lists whether the system is accessed through telephone, kiosks, PCs/terminals or some other method. The types of user support available with the benefit communication system follow.

Staff figures, given in full-time equivalents for year-end 1996, include the total staff assigned to interactive employee benefit communication systems and the number of professional/technical staff members. The clients section lists the total number of interactive employee benefit communication systems installed, the number of new clients in 1996 and the number of clients who expanded existing systems in 1996.

Locations of branch offices and 1996 gross revenues are detailed next. Names and titles of principal officers and a contact person complete the listings.

The directory is published as an editorial service; there is no charge for companies to be included. The companies listed were required to complete a questionnaire provided by Business Insurance.

Although every effort is made to publish complete and accurate information, BI is unable to verify all information received.