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The Segal Co.
1 Park Ave., New York,
N.Y. 10016-5895; 212-251-5000;
fax: 212-251-5490
Interactive benefit systems since: 1991.
Software products:
SegalVoice.
System type/cost: Purchased: $80,000 to $100,000. Operated on a service bureau basis: Price varies.
System requirements: PC system, single user or network; operates in Windows or Windows NT. Online system.
Customization optional.
First installation: 1992.
Total installations: 25.
Benefits communicated: Options available for savings plans, health plans, pension plans, workers comp benefits, flexible benefits and flexible spending accounts, surveys, eligibility, claims inquiry, job postings, enrollment.
Features: Options available to add plan descriptions; personal information; direct enrollment; modeling/projections; option selection/adjustment; health claims status; details on investment alternatives; transfers among investment funds; reports via computer diskette, electronic mail, printer, fax and mail.
Accessed through: Telephone.
User support: Onsite training, telephone assistance.
Staff: 10 total, 10 professionals.
Clients: 19 total, including six new clients and three who added additional features to their interactive benefit communication system in 1996.
Branch offices: Phoenix; Los Angeles; San Francisco; Denver; Hartford, Conn.; Washington; Atlanta; West Palm Beach, Fla.; Chicago; New Orleans; Boston; Minneapolis; St. Louis; New York; Cleveland; Houston; Seattle; Edmonton and Toronto, Cananda.
Officers: Robert D. Krinsky, chairman; Howard Fluhr, president/CEO; Robert J. Dellovo, executive vp; Richard M. Frenzel, executive vp.
Contact: Lynn Shanley, 212-251-5259.
Sequoia Retirement Services
1911 San Ysidro Drive, Beverly Hills, Calif. 90210-1520; 310-859-1961; fax: 310-859-7077
Interactive benefit systems since: 1989.
Software products:
Estate Registry.
System type/cost: Purchased: $15.
System requirements: PC system, single user; operates in DOS.
Customization optional.
First installation: 1989.
Total installations: 200.
Benefits communicated: Retirement plans.
Features: Standard system provides personal information; modeling/projections; reports via printer.
Accessed through: employee's PC.
User support: Onsite training, telephone assistance eight hours per day*.
Staff: One professional.
Clients: 20 total, including 20 new clients.
*Included in system price.
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TALX Corp.
1850 Borman Court, St. Louis, Mo. 63141; 314-434-0046; fax: 314-434-9205
Interactive benefit systems since: 1980.
Software products:
TALXWare.
System type/cost: Purchased. Operated on a service bureau basis.
System requirements: PC system, single user or network; operates in Windows, Windows NT or OS/2.
Customization optional.
First installation: 1985.
Total installations: 123.
Benefits communicated: Options available for savings plans, health plans, pension plans, workers comp benefits, flexible benefits and flexible spending accounts.
Features: Options available to add plan descriptions; personal information; direct enrollment; modeling/projections; employee specific recommendations; option selection/adjustment; health claims status; details on investment alternatives; transfers among investment funds; reports via electronic mail, printer and fax.
Accessed through: Telephone, kiosk, employee's PC, benefit department kiosk, Internet, intranet.
User support: User groups/meetings, onsite training*, telephone assistance 24 hours per day.
Staff: 115 total, 65 professionals.
Clients: 400 total, including 60 new clients and 50who added additional features to their interactive benefit communication system in 1996.
Branch offices: Phoenix; San Francisco; Atlanta; Chicago; ; Bethesda, Md.; Springfield, Mass.; Clark, N.J.; London.
1996 gross revenues: $18 million total. $12 million from employee interactive benefit communication systems sales and services, including 50% software sales, 25% hardware sales, 10% software services, 10% hardware services, 5% user support.
Officers: William Canfield, president/CEO; John Tubbesing, executive vp; Mike Smith, vp-market development.
Contact: Jackie Engel, manager-marketing.
*Included in system price.
Towers Perrin
245 Park Ave., New York, N.Y. 10167; 212-309-3400
Interactive benefit systems since: 1983.
Software products:
Outlook.
System type/cost: Purchased.
System requirements: PC system, single user or network; operates in Windows.
Customized system.
First installation: 1991.
Total installations: 38.
Benefits communicated: Savings plans, pension plans, personal savings, spouse's resources.
Features: Standard system provides plan descriptions; modeling/projections; details on investment alternatives; reports via printer.
Accessed through: Employee's PC.
Savings Planner.
System type/cost: Purchased.
System requirements: PC system; operates through intranet server.
Customized system.
First installation: 1993.
Total installations: 4.
Benefits communicated: Savings plans.
Features: Standard system provides plan descriptions; modeling/projections; details on investment alternatives; reports via printer. Options available to add personal information.
Accessed through: Kiosk, employee's PC.
User support: User groups/meetings, onsite training
Flex Planner.
System type/cost: Operated on a service bureau basis.
System requirements: PC system; operates in Windows. Online system.
Customized system.
First installation: 1983.
Total installations: 14.
Benefits communicated: Flexible benefits.
Features: Standard system provides direct enrollment; option selection/adjustment; reports via printer. Options available to add modeling/projections.
Accessed through: Telephone, kiosk, employee's PC.
Staff: 180 professionals.
Branch offices: Los Angeles; Philadelphia; Sydney, Australia; Toronto; Newbury, England.
1996 gross revenues: $1 billion total.
Officers: John Lynch, CEO.
Contact: Bob Lopes.