DIRECTORY OF DEPENDENT CARE RESOURCE & REFERRAL SERVICES: (C, D)

C
The CPA Group
1855 Mt. Prospect Road, Suite 225, Des Plaines, Ill. 60018; 800-423-3236 or 847-803-0712; fax: 847-803-0697
Services began: 1993.
Frequent child care services: Dependent care centers, parenting seminars, afterschool services, child care placement, preschool placement, nanny/babysitting referral, temporary illness/emergency child care, summer programs.
Occasional child care services: Pregnancy planning, adoption services, prenatal classes/support, grade school placement, high school placement, college and university placement, special needs services.
Frequent elder care services: Nursing home referrals, meals-on-wheels, household chore services, home health care, Medicare/Medicaid assistance, retirement community placement, adult day care, hospice care referrals, friendly visitor program.
Occasional elder care services: Legal/financial assistance service referral, convenience services, pet care.
Program services: Corporate needs assessment, employee interviews, employee questionnaires, task force formation, cost/benefit analysis, regulatory advisement, focus groups, feasibility studies, start-up and operational budget preparation, employer/employee financing options consulting, community dependent care resource development.
Service area: Midwest; nationwide service available through linked regional partnership. Subcontracts for resource and referral services with three vendors.
Clients: 10 clients in 1996; 30,000 employee lives covered in 1996; 70% utilization rate.
Staff: Eight employees at year-end 1996, including five resource and referral employees.
1996 revenues: $360,000; 70% from dependent care resource and referral services.
Compensation: Child care services: fee for service, $150 per case.
Elder care services: fee for service, $150 per case.
Communications/quality assurance: Provides management reporting quarterly and annually, customized employee communications, management training, vendor references, onsite visits, free test cases, employee satisfaction follow-up, management debriefing of problems.
Officers: Mary Ellen Gornick, president; Lynn Miller, marketing director; Joan Clark, corporate development.
Contact: Lynn Miller.
Ceridian Performance Partners
8100 34th Ave. S., Minneapolis,
Minn. 55425; 800-788-1949;
fax: 612-853-5270
Services began: 1982.
Parent: Ceridian Corp.
Child care services: Pregnancy planning, adoption services, prenatal classes/support, dependent care centers, parenting seminars, afterschool services, child care placement, preschool placement, grade school placement, high school placement, college and university placement, nanny/babysitting referral, temporary illness/emergency child care, summer programs, special needs services.
Elder care services: Nursing home referrals, meals-on-wheels, household chore services, home health care, Medicare/Medicaid assistance, retirement community referral, adult day care, hospice care, friendly visitor program, legal/financial assistance service referral.
Program services: Needs assessment, cost/benefit analysis, focus groups, employer/employee financing options consulting, community dependent care resource development.
Service area: United States. Subcontracts for resource and referral services.
Clients: 175 clients in 1996; 839,500 employee lives covered in 1996; 12% utilization rate.
Staff: 389 employees at year-end 1996.
1996 revenues*: $1.5 billion.
Communications/quality assurance: Provides management reporting quarterly, semiannually, and annually; customized employee communications, management training, onsite visits, free test cases, employee satisfaction follow-up.
Officers: Linda Whitman, president/CEO; Ken Larsen, vp-business development; Nila Betof, vp-operations; Lynn Fetterolf, executive vp-corporate accounts; Jo Storey, vp-sales.
Contact: Mary DeVaal.
**Figure represents revenue for parent company.
Child & Elder Care
Insights Inc.
19111 Detroit Road, Suite 104, Rocky River, Ohio 44116; 216-356-2900; fax: 216-356-2919
Services began: 1985.
Frequent child care services: Pregnancy planning, adoption services, prenatal classes/support, dependent care centers, parenting seminars, afterschool services, child care placement, preschool placement, grade school placement, high school placement, college and university placement, nanny/babysitting referral, temporary illness/emergency child care, summer programs, special needs services, managed care information, Internet/intranet services.
Frequent elder care services: Nursing home referrals, meals-on-wheels, household chore services, home health care, Medicare/Medicaid assistance, retirement community placement, adult day care, hospice care, friendly visitor program, legal/financial assistance service referral, managed care information, Internet/intranet services, Medicare risk beneficiaries information and cost saving data.
Program services: Needs assessment, employee interviews, employee questionnaires, task force formation, cost/benefit analysis, consulting on employer/employee financing options, community dependent care resource development, focus groups, feasibility studies, start-up and operational budget preparation.
Service area: United States, Austria, Belgium, Canada, England, France, Germany, Greece, Ireland, Italy, Monaco, Puerto Rico, Spain, Sweden, Switzerland.
Clients: 750 clients in 1996; 6.5 million* employee lives covered in 1996; 2 to 11% utilization rate.
Staff: 50 employees at year-end 1996, including 40 resource and referral employees.
1996 revenues*: $16 million; 85% from dependent care resource and referral services.
Compensation: Child care services: flat fee, $100 to $250; capitated fee, $4 to $15 per employee per year; fee for service, $100 to $250 per case.
Elder care services: flat fee, $100 to $250; capitated fee, $4 to $15 per employee per year; fee for service, $100 to $250 per case.
Communications/quality assurance: Provides management reporting quarterly, semiannually, and annually; customized employee communications; management training; free test cases; employee satisfaction follow-up; management debriefing of problems.
Contact: Elisabeth A. Bryenton, president/CEO.
**Estimate.
Corporate Counseling Associates Inc.
475 Park Ave. S., New York,
N.Y. 10016; 212-686-6827;
fax: 212-686-6511
Services began: 1990.
Frequent child care services: Adoption services, dependent care centers, parenting seminars, afterschool services, preschool placement, nanny/babysitting referral, temporary illness/emergency child care, summer programs, special needs services.
Occasional child care services: Pregnancy planning, child care placement, grade school placement, high school placement, college and university placement.
Frequent elder care services: Nursing home referrals, meals-on-wheels, household chore services, home health care, Medicare/Medicaid assistance, retirement community placement, adult day care, hospice care, friendly visitor program, legal/financial assistance service referral, geriatric assessment of elderly relative.
Program services: Corporate needs assessment.
Service area: United States. Subcontracts for resource and referral services with three vendors.
Clients: 50 clients in 1996; 75,000 employee lives covered in 1996; 2% to 5% utilization rate.
Staff: 23 employees at year-end 1996.
1996 revenues: $2.3 million; 27% from dependent care resource and referral services.
Compensation: Child care services: capitated fee, $5 to $8 per employee per year.
Elder care services: capitated fee, $6 to $8 per employee per year.
Communications/quality assurance: Provides management reporting quarterly, semiannually and annually; customized employee communications; management training; vendor references; onsite visits; free test cases; employee satisfaction follow-ups; management debriefing of problems.
Officers: Robert Levy, Gene Cooper, owners.
Contact: Georgia Critsimilios, vp.
D
DCC/The Dependent Care Connection Inc.
P.O. Box 2783, Westport,
Conn. 06880; 203-226-2680;
fax: 203-226-2852
Services began: 1985.
Frequent child care services: Pregnancy planning, adoption services, prenatal classes/support, dependent care centers, parenting seminars, afterschool services, child care placement, preschool placement, grade school placement, high school placement, college and university placement, nanny/babysitting referral, temporary illness/emergency child care, summer programs, special needs services, graduate schools, college financial aid planning, at-risk/high-risk adolescents.
Frequent elder care services: Nursing home referrals, meals-on-wheels, household chore services, home health care, Medicare/Medicaid assistance, retirement community placement, adult day care, hospice care, friendly visitor program, legal/financial assistance service referral, emergency care, respite care, long distance caregiving, discharge planning, transportation services, support groups.
Program services: Corporate needs assessment, employee interviews, employee questionnaires, cost/benefit analysis, feasibility studies, start-up and operational budget preparation, employer/employee financing options consulting.
Service area: United States, Canada, Guam, Puerto Rico, Saipan, U.S. Virgin Islands, United Kingdom.
Clients: 175 clients in 1996; 1 million employee lives covered in 1996; 6% utilization rate.
Staff: 120 employees at year-end 1996, including 100 resource and referral employees.
1996 revenues: $7.3 million; 100% from dependent care resource and referral services.
Compensation: Child care services: capitated fee, $5 to $8 per employee per year; fee for service, $300 to $500 per case.
Elder care services: capitated fee, $5 to $8 per employee per year; fee for service, $300 to $500 per case.
Communications/quality assurance: Provides management reporting quarterly, customized employee communications, management training, vendor references, onsite visits, free test cases, employee satisfaction follow-up, management debriefing of problems.
Officers: John B. Place, president; Peter G. Burki, Jeffrey A. Burki, managing partners.
Contact: John B. Place.
Dependent Care Management of Indiana Inc.
117 S. First St., Zionsville,
Ind. 46077; 317-873-1420
Services began: 1987.
Child care services: Dependent care centers, parenting seminars, afterschool services, child care placement, preschool placement, grade school placement, high school placement, college and university placement, nanny/babysitting referral, temporary illness/emergency child care, summer programs, special needs services.
Elder care services: Nursing home referrals, meals-on-wheels, household chore services, home health care, Medicare/Medicaid assistance, retirement community placement, adult day care, hospice care, friendly visitor program, legal/financial assistance service referral.
Program services: Corporate needs assessment, employee interviews, employee questionnaires, task force formation, cost/benefit analysis, regulatory advisement, focus groups, feasibility studies, start-up and operational budget preparation, employer/employee financing options consulting, community dependent care resource development.
Service area: Indiana; parts of Illinois, Kentucky, Michigan, Ohio.
Clients: 10 clients in 1996; 7% utilization rate.
Staff: 15 employees at year-end 1996, including nine resource and referral employees.
1996 revenues*: $900,000; 35% from dependent care resource and referral services.
Communications/quality assurance: Provides management reporting quarterly; customized employee communications; management training; vendor references; onsite visits; free test cases; employee satisfaction follow-up; management debriefing of problems.
Officers: Cal Olson, CEO; Colleen Richards, treasurer.
Contact: Sally Lacey, executive director-corporate resource/referral.
**Estimate.