DIRECTORY OF DEPENDENT CARE RESOURCE & REFERRAL SERVICES: ( W )

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WFD Inc. (Work Family Directions)

930 Commonwealth Ave., Boston, Mass. 02135; 617-278-4000;

fax: 617-566-2806

Services began: 1983.

Frequent child care services: Pregnancy planning information, adoption services, prenatal classes/support, dependent care centers, parenting seminars, afterschool services, child care referrals, preschool referrals, grade school referrals, high school referrals, college and university referrals, nanny/babysitting referral, temporary illness/emergency child care, summer programs, special needs services.

Frequent elder care services: Nursing home referrals, meals-on-wheels, household chore services, home health care, Medicare/Medicaid assistance, retirement community referrals, adult day care, hospice care, friendly visitor program, legal/financial assistance service referral, caregiver support referrals.

Program services: Corporate needs assessment, employee interviews, employee questionnaires, task force formation, cost/benefit analysis, regulatory advisement, focus groups, feasibility studies, start-up and operational budget preparation, employer/employee financing options consulting, community dependent care resource development.

Service area: United States, Canada, Puerto Rico, United Kingdom. Subcontracts for resource and referral services with 400 vendors.

Clients: 152 clients in 1996; 2.6 million employee lives covered in 1996; 18% utilization rate.

Staff: 415 employees at year-end 1996.

1996 revenues: $63 million; 88% from dependent care resource and referral services.

Communications/quality assurance: Provides management reporting quarterly, semiannually and annually; customized employee communications; management training; vendor references; onsite visits; free test cases; employee satisfaction follow-up; management debriefing of problems.

Officers: Fran Sussner Rodgers, founder/CEO; Charles Rodgers, chairman; G. William Helm, president.

Contact: Lynne Sarikas, business development.

Work/Life Benefits

11095 Knott Avenue, Suite 1, Cypress, Calif. 90630; 714-899-4400; fax: 714-899-4448

Services began: 1989.

Parent: Accor.

Frequent child care services: Pregnancy planning, adoption services, dependent care centers, parenting seminars, afterschool services, child care placement, preschool placement, grade school placement, high school placement, college and university placement, nanny/babysitting referral, temporary illness/emergency child care, summer programs, special needs services, retirement, teen services.

Occasional child care services: Prenatal classes/support.

Frequent elder care services: Nursing home referrals, meals-on-wheels, household chore services, home health care, Medicare/Medicaid assistance, retirement community placement, adult day care, friendly visitor program, legal/financial assistance service referral, transportation.

Occasional elder care services: Hospice care, volunteer groups.

Program services: Corporate needs assessment, employee interviews, employee questionnaires, task force formation, cost/benefit analysis, regulatory advisement, focus groups, feasibility studies, start-up and operational budget preparation, employer/employee financing options consulting, community dependent care resource development.

Service area: United States, Canada Puerto Rico, United Kingdom. Subcontracts for resource and referral services with three vendors.

Clients: 110 clients in 1996; 1,000,000 employee lives covered in 1996; 8% utilization rate.

Staff: 101 employees at year-end 1996, including 45 resource and referral employees.

1996 revenues: $7,000,000; 25% from dependent care resource and referral services.

Compensation: Capitated fee, $0.83 per employee per month; fee for service, $175 per case.

Communications/quality assurance: Provides management reporting quarterly, customized employee communications, management training, vendor references, onsite visits, free test cases, employee satisfaction follow-up, management debriefing of problems.

Officers: Nigel Ayres, CEO; Reggie Gitlin, senior vp-sales/marketing; Bob Hettinger, controller; Ann Vincola, senior vp-consulting.

Contact: Reggie Gitlin.

Workplace Connections Inc.

300 Bear Hill Road, Waltham, Mass. 02154; 617-890-5820;

fax: 617-466-8609

Services began: 1983.

Child care services: Adoption services, prenatal classes/support, dependent care centers, parenting seminars, afterschool services, child care placement, preschool placement, grade school information, high school information, college and university information, nanny/babysitting referral, temporary illness/emergency child care, summer programs, special needs services, pet services, work/life services, concierge services.

Elder care services: Nursing home referrals, meals-on-wheels, household chore services, home health care, Medicare/Medicaid assistance, retirement community placement, adult day care, hospice care, friendly visitor program, legal/financial assistance service referral.

Program services: Corporate needs assessment, cost/benefit analysis, focus groups, feasibility studies.

Service area: United States, Canada. Subcontracts for resource and referral services with three vendors.

Clients: 50 clients in 1996; 425,000 employee lives covered in 1996; 10% to 15% utilization rate.

Staff: 222 employees at year-end 1996, including 22 resource and referral employees.

1996 revenues: $3,000,000; 33% from dependent care resource and referral services.

Communications/quality assurance: Provides management reporting quarterly, semiannually and annually; customized employee communications; management training; vendor references; onsite visits; free test cases; employee satisfaction follow-up; management debriefing of problems.

Officers: Eleanor Nelson, president; Grace Pantano, executive vp; Joan Bergstrom, treasurer.

Contact: Grace Pantano.