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The methodology for this directory of utilization and case management providers differs from previous directories of these companies.

For the first time, to be listed Business Insurance required companies to report gross revenues. Companies were also asked to report the percentage of revenues attributable to three sources: utilization review and/or case management services provided directly to employers; utilization review and/or case management services to insurance companies, managed care providers and TPAs; and other services.

In requiring gross revenues to be reported, BI is striving to give its readers more complete information on the companies listed. It also provides an alternative basis on which to rank the companies in future directories.