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One Call launches injury-focused approach to chronic pain management

One Call injury focus

One Call Care Management Inc., a Jacksonville, Florida-based provider of specialized health care for the workers compensation industry, on Wednesday announced Pain Pathway, an injury-focused approach to pain management to improve patient outcomes. 

Pain Pathway is the third offering within One Call’s CarePaths platform, which was established “to holistically view a patient and coordinate individualized care based on the injury with qualified independent providers,” according to a statement.

One Call’s solution – Pain Pathway – interrupts the pain cycle by incorporating a functional restoration program, performed by a qualified inpatient Center of Excellence in one of three U.S. locations, into the patient treatment plan.

Functional restoration programs, or FRPs, are described as interdisciplinary programs that assist injured workers in the reduction and self-management of chronic pain. Customized for each individual and overseen by a physician, FRPs often include gradually detoxing an injured worker from opioid consumption and improving overall well-being, One Call said in the statement. Treatment centers are located in located in Dallas, Palo Alto, California, and Jacksonville, according to the statement.

“Chronic pain is a battle many injured workers face,” Will Smith, chief product officer at One Call, said in the statement. “We want those who feel helpless to know they have options. Our Pain Pathway solution is a multipronged approach that includes coordinating various types of therapies, technology, education and counseling in conjunction with narcotic reduction.”

Patients can expect to complete the program in four to six weeks, with six to eight hours of daily participation, depending on diagnosis, according to the statement.




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