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October 26, 2022

Vince Cole

Houston-based CEO, Ontellus

New York-based CEO, Charles Taylor US

The insurance industry is in the middle of an incredibly vibrant and dynamic moment, which has positive ripple effects for the growing number of tech-driven companies such as Ontellus that provide mission-critical services not only to insurers but to the legal and health care industries. We are a records-retrieval provider, but that only scratches the surface of what we do – in reality, we provide a versatile exchange of information for organizations navigating the digital transformation. And as the pace of technological innovation continues to accelerate, companies across the landscape are being forced to think big and find new ways to deliver for customers. This means that those who are truly walking the walk when it comes to investing in the future are poised for rapid growth in the coming years, which is what has me so excited about our position at Ontellus.

I have a number of top priorities in my new role at Ontellus. One, I’m focused on building out our team at all levels, from folks early in their careers who really want to make a mark on the industries we serve to a world-class leadership and management group. Two, we’re going to double down on a culture of learning and listening where everyone is empowered to show up, raise bold ideas and play a central role in executing those ideas. Three, given Ontellus’ prime market position, we have an opportunity to redefine records retrieval for the modern world, and so we are going to continue investing in innovation. Four, we’re going to take client-centric to the next level, keeping our finger on the pulse of what our clients need and moving fast to fill those needs.

One challenge we face is calibrating and tailoring the incredible technology at our disposal for specific uses in the records-retrieval space. On one hand, the speed of innovation is incredible. On the other hand, fine-tuning that tech for our industry requires a high level of human expertise and experience. This is a challenge but it’s also an enormous opportunity, and the decades of experience we have at Ontellus put us in an excellent position.

My informative years in the industry were with GE and GE capital, which had health care and medical technology business. The key lesson I learned during those years was the vital importance of leadership and the degree to which our industry is a people business, meaning that so-called soft skills are essential.

Our industry has so many opportunities for newcomers, especially at a time when technological innovation continues to transform our day-to-day work and open up new career paths that didn’t even exist years ago. My advice for newcomers looking to capitalize on this opportunity and stand out is to ask lots of questions, be actively engaged and form lasting partnerships.

There’s never been a more exciting time to be in our industry. But if I weren’t leading Ontellus, my dream job would be an archeologist.

I studied engineering at Montana State University, Bozeman.

I am looking forward to further building out the team and watching the people and business grow as we take on many new opportunities that are on the horizon.


“A Gentleman in Moscow,” a novel by Amor Towles

Fly fishing, hiking and outdoor sports

“Game of Thrones"

My typical Saturday afternoon includes taking long hikes with my dog Charlie.