Best Places program lists leading insurance industry firms
Best Places to Work in Insurance is an annual feature presented by Business Insurance and Best Companies Group that ranks the agents, brokers, insurers and other providers with the highest levels of employee engagement and satisfaction.
The 2025 report features 100 companies of various sizes, from 25 employees to more than 10,000. What these honorees have in common is a commitment to attracting, developing and retaining great talent through a combination of culture, benefits and other programs that their employees value.
Harrisburg, Pennsylvania-based Best Companies Group identifies the leading employers in the insurance industry by conducting a free two-part assessment of each company. Through an employer questionnaire on policies, practices and demographics and a confidential employee survey, Best Companies Group assembles the data points and analyzes them according to eight core focus areas:
• Leadership and planning
• Corporate culture and communications
• Role satisfaction
• Work environment
• Relationship with supervisor
• Training, development and resources
• Pay and benefits
• Overall engagement
The program divides employers into the categories of small, or those with 25-249 employees; medium, for organizations with 250-999 employees; and large, those with 1,000 or more employees. The 2025 overall winners, by employer size, are:
SMALL EMPLOYER CATEGORY
(25-249 U.S. Employees):
TexCap Insurance
MEDIUM EMPLOYER CATEGORY
(250-999 U.S. Employees):
Tokio Marine North America Services
LARGE EMPLOYER CATEGORY
(1,000+ U.S. Employees):
Holmes Murphy
The following report highlights what makes these and other companies in the insurance industry among the best places to work.
View the Best Places to Work overall rankings (1-100) here.
Large employer (1,000+ employees)
Holmes Murphy
Winner Holmes Murphy is an independent, privately held insurance brokerage based in Waukee, Iowa that provides risk management and benefits consulting. Holmes Murphy’s motto is “Caring for your unique potential is our sole purpose,” and they embody this by empowering their 1,300+ employees to forge their own paths. Employees value the culture of caring, “dress for your day” rules of attire, shareholder opportunities and the company’s responsible time off program.
Runner-up Philadelphia Insurance Companies (PHLY) is a property/casualty and professional liability insurer based in Bala Cynwyd, Pennsylvania. PHLY is committed to employee professional development, an open-door policy and positive work/life balance. Its 1,900+ U.S. employees value hybrid and remote work options, volunteering paid time off and a holistic wellbeing program for them and their families.
The world’s largest privately held insurance brokerage, Lockton Companies, took third. Based in Kansas City, Missouri, Lockton’s 7000+ employees particularly value the firm’s generous family leave policy, volunteering paid time off and its fun, people-centric culture.
Medium employer (250-999 employees)
Tokio Marine North America Services
Winner Tokio Marine North America Services (TMNAS) is the shared professional services company to Tokio Marine North America. Headquartered in Bala Cynwyd, Pennsylvania, TMNAS provides a range of services that include legal, actuarial, IT, finance and human resources. Its 500+ employees enjoy the company’s Random Coffee Pairs Program, a diverse range of Employee Resource Groups and volunteering paid time off.
Runner-up Scott Insurance is an independent, employee-owned insurance agency founded in Lynchburg, Virginia, in 1864. The firm’s 400+ employees especially value hybrid work options and early close summer days, a robust Employee Rewards Program and Owner Appreciation Day.
Brown & Riding, a Dallas-based independent wholesale brokerage internally owned by its producers and executive leadership, took third. Its 400+ employees particularly value extensive benefits offerings, flexible schedules, professional development opportunities and casual dress days.
Small employer (25-249 employees)
TexCap Insurance
Winner TexCap Insurance is an independent commercial insurance agency with tailored solutions for small businesses, middle-market companies and niche industries. Based in Dallas, Texas, TexCap’s collaborative, transparent culture empowers employees to thrive. They especially value flexible and remote work options, frequent social events and the inclusion of family members in work-related functions.
Runner-up BIS Benefits is a group health and business insurance brokerage based in Roswell, Georgia. The firm fosters a people-first culture through team building activities, a personal growth speaker series, team volunteering and friendly competitions. Employees value unlimited PTO, remote work flexibility and an annual wellness stipend.
Placing third was Davidson & Associates Insurance, an independent brokerage that provides personal, commercial, life and benefits solutions primarily in the Pacific Northwest. Headquartered in Vancouver, Washington, the family-owned organization prioritizes local community support and positive work/life balance. Employees appreciate unlimited PTO, generous family leave policies and flexible remote work options.
Insurers/Providers
Tokio Marine North America Services
In addition to winning the Medium Employer Best Place to Work, shared services company Tokio Marine North America Services (TMNAS) also took first in the Insurers/Providers category. Established in 2012 and based in Bala Cynwyd, Pennsylvania, TMNAS is a member of the Tokio Marine Group. Guided by the motto, “Customer service is our focus and teamwork is our strategy,” TMNAS offers flextime, telecommuting, an on-site gym, generous family leave and a variety of fun and engaging team events.
Agents/Brokers
TexCap Insurance
Winner of Agents/Brokers, Dallas-based TexCap Insurance also took first in the Small Employer Best Place to Work category. This small business, middle-market and niche industry commercial insurance agency is built on relationships, service and smart risk management. Where “people come before policies,” the firm’s employees are supported with mentorship, flexibility, leadership accessibility and sustainable work/life balance. Entering its 20th year in business, TexCap is led by forward-thinking professionals and fueled by a culture of integrity, responsiveness and operational excellence.
Talent for tomorrow: How to engage the next wave of talent
As the insurance industry gears up to lose up to 50% of its workforce over the next decade, many firms will be impacted by the more than 400,000 open positions that retiring employees will leave behind.1
The incoming Millennial and Gen Z workforces place an extremely high value on work/life balance. They seek out supportive workplace cultures with mentorship and professional development opportunities to facilitate their growth.2
Organizations that are proactive and strategic about their culture, benefits, scheduling and value-added services will be best positioned to attract the top talent from the next generation and beyond.
In line with the values of younger generations, almost every top employer in this year’s Best Places to Work offers flexible hybrid and remote scheduling options and generous time off and family leave policies. Winning companies also focus on employee wellbeing, foster a people-first culture and offer variety of professional development programs.
The best insurance employers share more commonalities across eight core areas when compared to those that did not make this year’s list:
Leadership and planning. For top firms in 2025, an average of 90% of surveyed employees responsed positively about their understanding of the company’s strategy, their confidence in leadership and that leaders are open and care about their well-being, compared to 81% for companies that failed to make the list.
Corporate culture and communications. Components of this area include clear and frequent communication, trust, a spirit of cooperation, a feeling that employees are valued and a culture of diversity. Positive responses averaged 88% for top companies, and 79% for others.
Role satisfaction. For top companies, employees averaged 90% of positive responses related to their workplace autonomy, ability to balance work and life and feeling valued, compared to 83% for firms that did not make the list.
Work environment. Positive responses about physical working conditions, comfort and safety averaged 94% for top employers and 89% for others.
Relationship with supervisor. For top employers, employees averaged 93% positive responses related to their supervisors’ perceived fairness, respect, trust and openness to feedback, compared to 90% for employers that did not make this year’s list.
Training, development and resources. Initial and ongoing training, adequate and dependable equipment, room to advance and rewards for good work averaged 86% positive for top employers vs. 76% for others.
Pay and benefits. For top organizations, employees averaged 85% positive responses for fair compensation and satisfaction with benefits such as paid vacation and sick leave, health insurance and retirement plans, compared to 75% for firms that did not make the list.
Overall engagement. Job satisfaction, a sense of purpose and feeling proud of their company averaged 91% positive responses from top employers and 84% for others.
1U.S. Chamber of Commerce “The America Works Report: Industry Perspectives,” June 1, 2021.
2Deloitte “2025 Gen Z and Millennial Survey,” 2025.
How to get into Best Places to Work
To participate in the Best Places to Work program, an organization must:
• Be a for-profit or non-profit business
• Be publicly or privately held
• Have a facility in the United States
• Employ at least 25 people in the United States
• Be in business for at least 1 year
Eligible insurance organizations are: retail agents/brokers, wholesale brokers/managing general agents, reinsurance intermediaries, claims services companies, benefit brokers and consultants, property/casualty insurers, group life/health insurers, and reinsurers. Non-profit insurance associations or service organizations aligned with the commercial insurance industry also are eligible.
For more information and to participate in the 2026 program, please contact Susan Stilwill at [email protected] or 312-636-7222 or, or visit www.BestPlacesToWorkIns.com.