Employers failing to properly monitor their third-party administrator's adjusters will experience higher claims costs regardless of whether their TPA is a small company or large nationwide entity, industry veterans say. ›› More

Replacing veteran workers compensation adjusters with younger and less experienced employees can slow resolution of claims, experts say. ›› More

Despite a trend of linking workers compensation bill review services with pharmacy benefit manager technology, individual claims adjuster creativity remains critical for curbing doctor-dispensed medication costs. ›› More

Companies with large workforces or specialized return-to-work programs are asking their third-party administrators to provide dedicated claims adjusters who work exclusively on the company's workers compensation accounts. ›› More

Claims adjusters are subject to high work loads and the stress that goes with them. But how do you mitigate the stress in order to be not just a productive but a healthy human being? Michael Moss, a human resources consultant with American International Talent Acquisition Inc., gives the following advice. ›› More

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After a pilot study proved that automatically assigning workers compensation nurse case managers to all lost-time claims significantly reduced injured workers' time away from the job, American Airlines Inc. is expanding the practice nationwide. ›› More