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Airline’s sparkling wine service falls flat

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Airline’s sparkling wine service falls flat

Sunwing Airlines promised a Canadian flyer a glass of champagne. Instead he got sparkling wine and is now suing, the BBC reported on Wednesday.

Daniel Macduff booked a trip to Cuba through Sunwing that advertised a complimentary on-board champagne toast, the British network reported. 

Instead, the flight attendant served a glass of a less expensive bubbly not hailing from France’s champagne region. Adding insult to alleged injury, he was only served on the outgoing flight, the BBC reported.

Mr. Macduff's lawyer says the class action is the result of misleading marketing and not the quality of the beverage.

“It's not about the pettiness of champagne versus sparkling wine,” Montreal-based lawyer Sébastien Paquette told a reported. “It's the consumer message behind it.”

In an emailed statement to BBC, Sunwing — which called the lawsuit “frivolous and without merit” — claimed the terms “champagne vacations” and “champagne service” was not to be taken literally. The terms were used “to denote a level of service in reference to the entire hospitality package” and not necessarily to describe the in-flight beverages, according to the network.

 

 

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