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2016 Women to Watch: Delphia Frisch

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Delphia Frisch
Executive vice president and chief operating officer
Genex Services L.L.C.
Wayne, Pennsylvania
Age: 61

Even under some of the worst circumstances, injured workers want to get back to work, said Delphia Frisch, who’s spent much of her career on that very goal.

In her work with Genex Services L.L.C., she leads a team of more than 3,000 employees across the United States in tackling some of the most difficult-to-close workers compensation cases.

“Work is important for people,” she said. “They have a role in the community and the world, and we are focused on that from a company standpoint. We only get the hardest cases that aren’t getting resolved at the claims manager’s desk. People want to go back to work. They just need assistance finding that way.”

Genex Services provides medical cost containment and disability management services to insurers, third-party administrators and employers in the workers comp and disability sectors, among others.

Ms. Frisch was one of Genex’s original employees more than 30 years ago. She’s watched the company grow from a simple operation of nurses in case management to a more robust system that provides medical review services, large-bill negotiation, case management over the phone and in the field, catastrophic case management and more, she said. The company has evolved “as we match and evolve to the needs for workers comp as it relates to managing the medical spend, as well as the return-to-work quotient,” she said.

One element that has evolved for the better, she said, is the safer workplace — thanks to work on the risk management side of the industry, there are fewer injuries, she said. Another is the tackling of the opioid epidemic, something Genex deals with on a regular basis as her team works to help injured workers recover, she said.

Tim Howard, Nashville, Tennessee-based senior vice president of field case management services for Genex, called Ms. Frisch “one of the most focused, disciplined, and knowledgeable people I know” in his 20 years of working with her. “From an industry and business perspective, Delphia has tremendous instinct and leadership skills that are an inspiration ... She has dedicated her career to helping others,” he said.

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