Harbor Health Systems, a unit of One Call Care Management
Since embarking on a career in workers compensation in 1996, Linda Lane has gone from managing accounts to selling consultative solutions to guiding a business strategically — successfully conquering each path.
Now, she's taking on a new role as Jacksonville, Florida-based president of Harbor Health Systems, a technology firm acquired by One Call Care Management in 2012 that connects top-performing physicians with injured workers.
“If somebody had told me 20 years ago that I was going to be running a technology team, I would have told them they were crazy,” she said with a laugh.
But judging from Ms. Lane's resume and her clients' resounding endorsements, her multipronged career path is anything but crazy. Ms. Lane “embraces the approach of looking for a better solution, looking for a better use of technology, looking for creativity and creative ways to really not only meet but exceed the needs that we have,” said Jeffrey Miller, Orange, California-based president and CEO of Paladin Managed Care Services Inc. and a long-time client of Ms. Lane's.
“What Linda has done well is look beyond what we do in the occupational world today and think about what is changing in health care generally in the U.S., and look at how workers compensation can ... adapt itself to what's occurring in the general health arena,” said Dave North, Memphis, Tennessee-based president and CEO of Sedgwick Claims Management Services Inc.
“Everything that we do keeps (injured workers) at the center of our focus, and so the evolution from cost-containment to a patient-centric outcomes-based model means that we have successfully transitioned from looking at this as a transaction-type event to one that is really helping to ... improve the quality of outcomes for people who are struggling through a workplace injury,” Ms. Lane said.
When she's not running Harbor Health, Ms. Lane participates in organizationwide mentoring and leadership programs, as well as industry-specific women's groups outside of One Call, to help other women navigate the “male-dominated” industry, she said.
“Oftentimes we'll sit on the sidelines in our comfort zone,” Ms. Lane said. “We need to get out of our comfort zone and we need to be able to throw up our hand and say, "You know what? There's an opportunity over there and I really, really believe in my heart that I would be phenomenal at that and I want to give it a try.'”
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