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Member, Beacon International Group, Ltd.
The MGIS Cos. Inc., a provider of insurance products and services for physicians, has partnered with Astute Doctor Education Inc. to offer a customized risk management education program based on improving patient communications.
Astute Doctor will run the customized Prevent program for doctors interested in minimizing the risk of malpractice litigation through eight continuing medical education Web-based courses focused on improved doctor-patient communication and patient engagement, MGIS said Thursday.
Courses covering the doctor-patient relationship include learning how to build strong patient relationships, motivating patients, discovering their concerns, setting goals, gathering information, managing difficult patients, maximizing their understanding and recall, and cross-cultural communications, according to an MGIS spokeswoman.
“The studies show that the ability of a doctor to communicate and relate to patients is a critical factor in reducing the risk of malpractice litigation. Interestingly, it is often not medical errors, but miscommunication, that leads to litigation,” Grant Simic, president of Astute Doctor, said in the statement.
The courses’ online format includes case studies, interactive diagrams, visual models and audio narrations, according to the statement.
“While of course physicians must always focus on quality care and look for ways to improve it, it’s also very important to consider the ‘warm and fuzzy’ side of the patient experience,” Jeff Brunken, president of MGIS, said in the statement. “These courses will provide our physicians with critical soft skills they can actually use in their daily practice.”
Upon completion of the courses, students will receive CME accreditation through joint sponsorship of the Cleveland Clinic Foundation Center for Continuing Education and Astute Doctor, according to the statement.