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UP CLOSE: Terri T. Snell

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UP CLOSE: Terri T. Snell

ATLANTA-BASED EXECUTIVE VICE PRESIDENT, CHIEF OPERATING OFFICER

Swett & Crawford Group Inc.

PREVIOUS POSITION: Atlanta-based executive vice president, chief administrative officer for Swett & Crawford Group Inc.

CHALLENGES FACING INDUSTRY: A more informed public with an expectation of instant gratification through self-service.

INDUSTRY OUTLOOK: Opportunistic.

WHAT I WOULD CHANGE: Complications of the regulatory environment.

FIRST INDUSTRY JOB: Secretary to the accounting manager of a large retail broker in Atlanta.

WHAT SURPRISED ME: How small the insurance world really is for such a vast industry.

IF I KNEW THEN WHAT I KNOW NOW: I would not sweat the small stuff.

MYSELF IN 10 YEARS: Who knows? It's been 36 years, and I'm still in this industry.

ADVICE: Trust your instincts. Don't overcomplicate.

OUTSIDE THE INDUSTRY, A DREAM JOB: Musician.

HOBBIES: Piano and singing in the church choir.

THING MOST PEOPLE DON'T KNOW ABOUT ME: I was in a rock band in high school.

WHEN I RETIRE: Whatever life has waiting for me.

CAN'T-MISS TELEVISION SHOW: “The Good Wife.”

FAVORITE BOOK: “Gone with the Wind” by Margaret Mitchell.

FAVORITE MEAL: Peanut butter sandwich.

BEST CITY: Atlanta.

ON A SATURDAY AFTERNOON: I enjoy spending time with my granddaughter.

THOUGHTS ON SMARTPHONES: Necessary evil, but life was a bit simpler when we weren't so accessible.