ATLANTA-BASED EXECUTIVE VICE PRESIDENT, CHIEF OPERATING OFFICER
Swett & Crawford Group Inc.
PREVIOUS POSITION: Atlanta-based executive vice president, chief administrative officer for Swett & Crawford Group Inc.
CHALLENGES FACING INDUSTRY: A more informed public with an expectation of instant gratification through self-service.
INDUSTRY OUTLOOK: Opportunistic.
WHAT I WOULD CHANGE: Complications of the regulatory environment.
FIRST INDUSTRY JOB: Secretary to the accounting manager of a large retail broker in Atlanta.
WHAT SURPRISED ME: How small the insurance world really is for such a vast industry.
IF I KNEW THEN WHAT I KNOW NOW: I would not sweat the small stuff.
MYSELF IN 10 YEARS: Who knows? It's been 36 years, and I'm still in this industry.
ADVICE: Trust your instincts. Don't overcomplicate.
OUTSIDE THE INDUSTRY, A DREAM JOB: Musician.
HOBBIES: Piano and singing in the church choir.
THING MOST PEOPLE DON'T KNOW ABOUT ME: I was in a rock band in high school.
WHEN I RETIRE: Whatever life has waiting for me.
CAN'T-MISS TELEVISION SHOW: “The Good Wife.”
FAVORITE BOOK: “Gone with the Wind” by Margaret Mitchell.
FAVORITE MEAL: Peanut butter sandwich.
BEST CITY: Atlanta.
ON A SATURDAY AFTERNOON: I enjoy spending time with my granddaughter.
THOUGHTS ON SMARTPHONES: Necessary evil, but life was a bit simpler when we weren't so accessible.