AUSTIN, Texas — Organizations that are beginning to adopt enterprise risk management and strategic risk management programs should “start small” to make sure they're effectively implementing such programs, said Jeff Driver, CEO of The Risk Authority of the Stanford University Medical Network in Palo Alto, Calif.
ERM “is a journey not a destination,” Mr. Driver said Wednesday during the American Society for Healthcare Risk Management's annual conference in Austin, Texas. “The journey starts with a project. Start small, start to learn. You don't necessarily need to go to the big place right away.”
Mr. Driver said employers may consider implementing ERM programs over time, such as by creating a five-year plan.
He said organizations also should seek help from experts or published ERM resources when just beginning to put ERM programs in place.
“You'll need that kind of help because these are hardcore tools,” Mr. Driver said.
Health systems should start with a template
Health systems that are looking to adopt ERM should start with a template, said Grace Crickette, Emeryville, Calif.-based chief risk officer for the American Automobile Association for Northern California, Nevada and Utah.
She said most organizations start with the ISO 31000 risk management standard or an ERM framework established by the Committee of Sponsoring Organizations of the Treadway Commission.
“You need the framework because the framework is how you communicate to people that don't understand risk management what it is that you're doing (and) what it is that you want them to do,” Ms. Crickette said.
While standards can help health systems in the early stages of ERM, Ms. Crickette noted that organizations need to customize such programs to target risks that are specific to each facility.
“You have to continue in the health systems to create unique tools that are going to all lead to patient safety but also may solve some other problems ... of improving the facilities, improving engagement between staff and family and improving our ability to recruit and retain employees,” said Ms. Crickette, who previously was chief risk officer for the University of California.
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