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UP CLOSE: Darrell Brown

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LONG BEACH, CALIFORNIA-BASED CHIEF CLAIMS OFFICER AND EXECUTIVE VICE PRESIDENT

Sedgwick Claims Management Services Inc.

PREVIOUS POSITION: Long Beach, California-based chief performance officer and senior vice president for Sedgwick Claims Management Services Inc.

LOOKING FORWARD TO: A chief claims officer is a new position at Sedgwick. I am looking forward to rolling up my sleeves and working with the team. I want to see it work, see it in motion and see it add value to our organization. ... I want to make sure we are improving the customer experience.

GOALS FOR NEW POSITION: To complete the quality spectrum. Currently we have the best practices in place. We do training. We provide feedback. In this new role ... (we are) adding to the complex claims unit real-time direction and advice on complex claims.

INDUSTRY OUTLOOK: It's very good. I think that there are challenges such as rising medical costs and prescription drug abuse. I think we are, as an industry, working through those.

FIRST INDUSTRY JOB: Working as a lien negotiator for an insurance company that is no longer in business (Superior National Insurance Co.).

WHAT SURPRISED ME: How my love and interest in workers compensation could open so many doors for me. It's allowed me to teach for the Insurance Educational Association. It's allowed me to speak to the industry and promote within the industry.

ADVICE: Work hard, learn the job and do great work, and you can differentiate yourself. You will be noticed.

HOBBIES: Traveling and working out. I eat just about everything in sight. Spending time over food with family and friends.

THING MOST PEOPLE DON'T KNOW ABOUT ME: Puedo hablar espanol.

THOUGHTS ON SMARTPHONES: I don't know how we ever lived without them.