Third-Party Administrator Readers Choice
Property/Casualty Reprints
GALLAGHER BASSETT SERVICES INC.
When Scott R. Hudson joined Gallagher Bassett Services Inc. as president and CEO in January, he already knew that he didn't have to make many changes to an already well-run company.
“I didn't come in with an agenda of change,” Mr. Hudson said.
“I knew it was a strong and stable organization and already had great leadership in place and was well-respected in the industry,” he said.
For the third consecutive year, Itasca, Ill.-based Gallagher Bassett Services was voted best property/ casualty third-party claims administrator in the Business Insurance 2010 Readers Choice Awards.
Instead of looking to shake things up, Mr. Hudson said he has spent his first year with Gallagher Bassett meeting with the firm's clients around the globe to get ideas about how the property/casualty TPA can do an even better job as a business partner.
The core of Gallagher Bassett's business is handling claims, and one way to improve the way adjusters do their job involves making sure they have the right tools, according to Mr. Hudson.
Updated claims-handling software, enhanced managed care services and better interaction with clients were just a few steps the company took to ensure better outcomes.
Gallagher Bassett also is using different ways of communicating with its clients, Mr. Hudson said, knowing that each is different in the way they want to receive updates on their claims.
He said Gallagher Bassett also has increased its use of mobile technology as it looks to implement more efficient ways to communicate with claimants as well as employers.
In September, Gallagher Bassett expanded its reach with its acquisition of GAB Robins North America Inc.
As Gallagher Bassett moves forward into 2011, Mr. Hudson said the challenge will be where to take the organization in the longer term to continue to stay in the strong position it is in within the industry.
One step to doing that was the acquisition of GAB Robins, which he said was “a huge win for (Gallagher Bassett) and reinforces the company's commitment to continue to invest in and improve Gallagher Bassett.”
SILVER CIRCLE
SEDGWICK CLAIMS MANAGEMENT SERVICES INC.
Specialty Risk Services L.L.C.
