As a customer service-focused company, Mount Laurel, N.J.-based Maiden Reinsurance Co. sees fostering a great workplace and achieving a high level of employee satisfaction as an essential part of its business approach.
“I think it starts with just recognizing that the main asset the company has is its employees,” said Karen Schmitt, Maiden Re's president. “We're very customer-focused, but the reason we can be customer-focused is because of the employees.”
That approach also positioned Maiden Re as the top-ranked small reinsurance company in this year's Business Insurance Best Places to Work in Insurance program.
Maiden Re focuses primarily on reinsuring regional and super-regional insurance companies. The bulk of the company's revenue comes from property/casualty treaty reinsurance, written on a quota-share and excess-of-loss basis. Maiden Re also writes facultative reinsurance, accident and health reinsurance, and excess property insurance.
The company looks to treat employees well, make sure they know their contributions are recognized and appreciated, and provide opportunities for development. Among other benefits, a generous time-off policy allows employees to balance work and family obligations.
Maiden Re's senior management also maintains an open-door policy, welcoming employee opinions. “We're a small enough organization that everyone in the company has access to me as the president,” Ms. Schmitt said.
“They're a terrific group,” Ms. Schmitt said of Maiden Re's employees. “If I was putting this group together from scratch, I couldn't put together a better team.”