2008 NUMBER OF CAPTIVES: 1,269

EMPLOYEES: 500

For Aon Global Insurance Managers, recognizing, addressing and anticipating change are key factors in its ongoing effort to deliver high-quality service to its captive insurance company clients.

“Our approach to client service is based on three fundamental principles,” said Nancy Gray, Burlington, Vt.-based regional managing director at AGIM.

“First I think, is to be proactive, recognizing that we're operating in a rapidly changing and challenging environment,” Ms. Gray said. “The second is being responsive to change, offering our clients insightful advice and solutions that have impact to their insurance programs. And third, but just as important, is delivering on the service that has meaningful impact to our client operations.”

“In the captive space, certainly we've seen a lot of changes, not just in the past year but in the past 10 years,” Ms. Gray said. “And we have to be responsive to that and come up with solutions, proactive solutions, to the complex risks encountered by our clients as well as the changing needs in the marketplace.”

As part of its effort, Aon Global Insurance Managers, the captive management division of Chicago-based Aon Corp., in August restructured its leadership around hubs in the Americas and the Caribbean; Europe, the Middle East and Africa; and the Asia Pacific region.

“That was recognizing that the marketplace has changed and we needed to change the structure of Aon Global Insurance Managers,” Ms. Gray said. “And basically, it became a more regional focus, understanding that there were more regional-type issues that needed to be addressed.”

The global scope of Aon's captive management operations is another advantage when addressing the changes affecting clients, Ms. Gray said. “We're a global operation, so, as such, we're able to meet our client needs on a global basis,” she said. “If there are any developing new domiciles we feel better serve our client needs, we'll be there.”