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European risk manager survey reveals candid responses

This year's survey of risk and insurance managers with Europe's 100 largest companies was a fascinating exercise. We carried out the interviews just as the full extent of the global economic crisis was becoming clear and many insurance managers had recently completed their main renewals.

Like last year, we conducted the interviews off the record, which helped deliver frank and often hard-hitting comments for Business Insurance's Euro 100 survey.The result was a lively round of interviews that provided unique insights into the challenges and strategies of Europe's top risk and insurance managers as they do their best to help their companies emerge from the downturn.

It is perhaps not surprising that the business risk agenda is topped by risks such as financial market volatility and supply chain interruptions while the key insurance risks are insurance company security, price of coverage, and insurers' willingness to pay claims.

The main point emerging from this year's survey for me was the rising lack of faith in the insurance sector's ability to meet the buying community's needs, whether it be through a lack of innovation or flexibility or an unwillingness to pay claims.

Risk and insurance mangers worldwide face ongoing volatility and change amid an array of emerging risks.

But it seems most European risk managers are resigned to the fact that they will have to work out how to deal with this panoply of challenges without the level of assistance that they would like from their partners in the risk transfer world.

There was evidence of anger and perplexity about the apparent inability of the insurers and, to a lesser extent, brokers to rise to the challenge.

It may suit the risk transfer sector in the short term, as it grapples with its own risks and investor demands, that risk managers accept that the market offers only a limited range of solutions to their problems. But it is clear that insurers and brokers need to think about the services they provide and how they provide them or face an uncertain longer-term future.

This survey works only because so many of the busy Euro 100 risk managers grappling with these risks were willing to discuss them with us.

I thank our sponsor, XL Insurance, for its wholehearted backing.

I look forward to the third part of this year's project—a series of roundtable discussions focused on solutions to the issues raised here—over the next several weeks.

ADRIAN LADBURY
International Editor
Business Insurance




European risk manager survey reveals candid responses

This year's survey of risk and insurance managers with Europe's 100 largest companies was a fascinating exercise. We carried out the interviews just as the full extent of the global economic crisis was becoming clear and many insurance managers had recently completed their main renewals.

Like last year, we conducted the interviews off the record, which helped deliver frank and often hard-hitting comments for Business Insurance's Euro 100 survey.The result was a lively round of interviews that provided unique insights into the challenges and strategies of Europe's top risk and insurance managers as they do their best to help their companies emerge from the downturn.

It is perhaps not surprising that the business risk agenda is topped by risks such as financial market volatility and supply chain interruptions while the key insurance risks are insurance company security, price of coverage, and insurers' willingness to pay claims.

The main point emerging from this year's survey for me was the rising lack of faith in the insurance sector's ability to meet the buying community's needs, whether it be through a lack of innovation or flexibility or an unwillingness to pay claims.

Risk and insurance mangers worldwide face ongoing volatility and change amid an array of emerging risks.

But it seems most European risk managers are resigned to the fact that they will have to work out how to deal with this panoply of challenges without the level of assistance that they would like from their partners in the risk transfer world.

There was evidence of anger and perplexity about the apparent inability of the insurers and, to a lesser extent, brokers to rise to the challenge.

It may suit the risk transfer sector in the short term, as it grapples with its own risks and investor demands, that risk managers accept that the market offers only a limited range of solutions to their problems. But it is clear that insurers and brokers need to think about the services they provide and how they provide them or face an uncertain longer-term future.

This survey works only because so many of the busy Euro 100 risk managers grappling with these risks were willing to discuss them with us.

I thank our sponsor, XL Insurance, for its wholehearted backing.

I look forward to the third part of this year's project—a series of roundtable discussions focused on solutions to the issues raised here—over the next several weeks.

ADRIAN LADBURY
International Editor
Business Insurance