2015 Innovation Awards: Zurich Insurance Group Ltd.Reprints
My Zurich 2.0 aims to give risk managers a user-friendly online display to monitor their large, complex insurance programs.
The tool, which is under constant development, was designed to allow Zurich clients to manage and react to changing global risk and regulatory data, said Andre Guyer, the Zurich-based head of global transformation at Zurich who led the project to develop My Zurich 2.0, which the insurer said was a large-scale improvement of the customer interface that was launched last year.
“This was very much a customer-driven innovation,” Mr. Guyer said.
Customers with large, complex international programs who are subject to ever-changing regulations globally told the insurer their programs needed constant management, which would be more effectively achieved online than manually.
Also, Mr. Guyer said, the tool aims to help risk managers become more effective in managing risks by giving them a much better overview, with data presented in an easy-to-understand format, to hopefully enable risk managers to spot ways to reduce their overall cost of risk, he said.
The tool, which is accessed via a password and a double layer of security involving a code sent to a registered mobile device, is the revamped version of a system rolled out to customers in 2012, Mr. Guyer said.
Zurich surveyed users of that system and gathered feedback on their needs, he said. It also looked at what companies were doing in other fields — such as the travel industry — to develop a platform that was the best it could be and not just the best in insurance, Mr. Guyer said.
From a claims management standpoint, My Zurich 2.0, a 2015 Business Insurance Innovation Awards winner, enables users to view their claims history on a global basis or examine specific claims with just a few mouse clicks, Zurich said.
The tool also enables customers to contact Zurich risk engineers and review the progress of customers' risk improvement actions around the world.
This lets users track their risk management history and retain an audit trail in compliance with the International Standards Office guidelines, according to Zurich.
In the future, My Zurich 2.0 users also will have access to more predictive analytics, Mr. Guyer said.
For example, starting in April, users will have access to information about tropical storms that will generate alerts depending on a customer's risk locations around the world, as well as being able to get advice about how to prepare for such events.