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Wells Fargo attempts ‘inclusive’ experiment to prevent bias

Wells Fargo attempts ‘inclusive’ experiment to prevent bias

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As part of a $35.5 million settlement of racial discrimination allegations, Wells Fargo has embarked on an experimental consciousness-raising initiative proposed by Harvard Professor Frank Dubbin, whose research has found that traditional diversity training doesn’t work. Dobbin said managers see mandatory diversity training, whether required by a court or by corporate headquarters, as a control tactic.  Instead, Wells Fargo will try to enlist managers to come up with their own plan to prevent bias from creeping into the business structure by conducting focus groups with senior business leaders and black brokers from the bank’s private client group and wealth brokerage services operations.